Published On: Wed, Dec 26th, 2018

Is The Revel Retail POS System Right For Your Business?

Revel is a retail POS system that has won the Best iPad Business App of the Year in 2012, Gold Award for Top iPad POS Systems and Best Enterprise Technology award. Does this mean it is going to work for your business? Not necessarily. Like all POS systems, you should get an overview of all the features of the system before you decide whether you want to try it out or not. Here are the basics of the Revel POS system.

Revel POS system.

  • The software packs from Revel depend on the industry it is being used for and the size of the set-up that is required. Hence, there is no fixed pricing structure.
  • Revel is geared to serve large businesses and enterprises which is why smaller businesses may find that it is slightly more expensive when compared to other POS systems.
  • You can run the software on iPad and the data is saved on the cloud which makes this a hybrid option.
  • The system can easily support enterprises that have branches in a lot of different places. It can support up to 500,000 SKUs which is impressive.
  • The set-up takes some time for any industry but once the set-up has completed, the software is quite easy to use after the first few runs.
  • You can use the Revel retail POS system as a kiosk which is an advantage to you if you are in the food industry.
  • Revel makes managing the back-end comparatively easy as well. However, you do need some prior knowledge and experience with POS systems to be able to manage things with Revel.
  • Revel has a long list of credit card processors that are supported by its POS system. These include FirstData, Moneris, WorldPay, and so on.
  • Revel comes with robust management system where the various aspects of your business can be managed with ease when compared to other systems.
  • All of Revel’s network, hardware, and software are PCI-DSS compliant. It uses encryption so no credit card data is stored in the system for security reasons.
  • Product management is effortless with the Revel system as you can make changes to the menu options pretty easily and do it efficiently.
  • Revel’s menu board and the display board are synced. Whenever you update menu on the POS system, the display board will show that updated information.
  • There are a plethora of advanced features by Revel retail POS system. If you have experience with POS systems before, then you will be able to use these easily.
  • You can get hardware bundles from Revel that includes a POS stand, cash drawer, iPad, payment device and printer.
  • The reports by Revel are extensive in nature. You get comprehensive reports about how your business fares.
  • Revel has a lot of add-ons and integrations that you can choose from. Additionally, it has an open API which can be of benefit to you.
  • The customer support by Revel includes onsite support, remote support, social media, phone, web support, Revel University, and email support.

What Customers Love

  • You can continue doing business even in offline mode with Revel retail POS system as you can still accept payments in either cash or card during Internet downtime.
  • There have been constant upgrades and improvements to ensure that the Revel system works wonderfully all the time.
  • Revel has training videos available which can help newbies learn about how to use the POS system with their particular business.
  • Many businesses have been using Revel and it has shown to be useful on a wide range of businesses.

What Customers Loathe

  • If your business has a unique set of processes then you will notice that it takes quite some time to set it all up with the retail POS system by Revel.
  • Revel takes some time to understand first and you cannot just start using it right away after installing. You need to dedicate the proper time and you need to train first.
  • Many customers have had problems with the technical support provided by Revel. The waiting times were long which means a delay in problem-solving.
  • The Revel has shown to have problems with QuickBooks integration that has not been solved yet. For people who work with QuickBooks, this can be a turnoff and problematic.
  • There are many people who have experienced problems with the system such as automatic logout, crashing, and other technical problems.

Is It For You?While Revel has won accolades for being one of the best POS systems for the hospitality industry and restaurant business, you might want something that is more diverse in nature. This, of course, depends on your business. You can consider an alternative retail POS system such as Shopify which is known worldwide for its user-friendly customer support, thousands of integrations, and 24/7 assistance. There is a free trial available which you can use to check which system suits better for your particular business needs.

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